Return, Exchange, and Refund Policy

At Kapde Mapde, we want to ensure that you have a satisfying and hassle-free shopping experience. If for any reason you are not completely happy with your purchase, our Return, Exchange, and Refund Policy is here to assist you.

1. Eligibility for Returns, Exchanges, and Refunds

You are eligible for returns, exchanges, or refunds if you meet the following conditions:

  • The request is made within 7 days after the date of delivery.
  • The item is in its original condition, unworn, unused, and with all original tags and packaging.
  • The item is not on our list of non-returnable or non-exchangeable items (e.g., lingerie, swimwear, personalized items, etc.).

2. How to Request a Return, Exchange, or Refund

To initiate a return, exchange, or refund, please follow these steps:

  • Contact our customer support team within the 7-day period after delivery to request a return or exchange.

  • Provide your order number, the item(s) you wish to return or exchange, and a brief explanation of the reason for the return.

  • Our customer support team will guide you through the return or exchange process and provide you with a return authorization, which should be included in your return package.

3. Return Shipping

You are responsible for the cost of returning the item to us. We recommend using a trackable and insured shipping method to ensure the safe return of your item. If the item is being returned due to a mistake on our part or if the item is damaged or defective, we will cover the return shipping costs.

4. Inspection and Processing

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the item meets our requirements, we will process your return, exchange, or refund accordingly.

5. Options for Returns, Exchanges, and Refunds

a. Returns: If you choose a return, we will refund the purchase price to your original payment method, minus any shipping costs and applicable fees, within a reasonable timeframe.

b. Exchanges: If you prefer an exchange, we will ship the new item to you. Any price difference will be charged or refunded accordingly. Please note that exchange items are subject to availability.

c. Refunds: Refunds are processed to the original payment method, and it may take a few business days for the funds to appear in your account, depending on your financial institution.

6. Non-Returnable Items

Certain items are non-returnable and non-exchangeable, such as personalized or customized products, intimate apparel, swimwear, and items with hygiene concerns. Please contact our customer support team if you have any questions about the eligibility of a specific item.

7. Contact Information

For assistance with returns, exchanges, or refunds, please contact our customer support team:

Email: shemraj1990@gmail.com Phone: 9691207778

By shopping with Kapde Mapde, you agree to the terms and conditions outlined in this Return, Exchange, and Refund Policy. We are dedicated to providing you with a smooth and enjoyable shopping experience and appreciate your trust in us.

Thank you for choosing Kapde Mapde, where your satisfaction is our priority!